Customer Support Channels 📞
Topx provides round-the-clock assistance through two primary channels. Live chat is embedded on the platform and connects players directly to support agents at any hour. The on-site contact form offers an alternative for non-urgent matters, accessible through the Help section of your account dashboard.
No telephone support or dedicated email address is published. All communication routes through the live chat interface or contact form to ensure secure, documented exchanges tied to your player account.
Response Times
Live chat typically responds within minutes during peak hours and slightly longer during overnight periods in Indian time zones. Contact form submissions receive replies within 24 hours, though most queries are addressed within 12 hours.
For urgent withdrawal or technical issues, live chat delivers the fastest resolution. Complex account verification or payment disputes may require escalation and take 48 to 72 hours to fully resolve.
Licensing and Regulatory Information
Topx operates under licence 8048/JAZ2018-040 issued by the Curaçao Gaming Authority. This regulator oversees fair-play standards, dispute resolution procedures, and data protection measures. Players aged 18 and above may register and play.
The platform employs SSL/TLS 256-bit encryption to protect all communications between your device and Topx servers. Payment transactions and personal data remain confidential under Curaçao regulatory requirements.
Responsible Gambling Assistance
If you need help managing gambling habits, contact the National Gambling Helpline at 1800-123-1234. This free service operates independently of Topx and provides confidential counselling for Indian residents. Self-exclusion tools are also available through your account settings.
Support staff cannot provide legal advice or alter game outcomes. For technical errors or payment discrepancies, gather screenshots and transaction IDs before contacting the team to expedite your case.
